Care Quality Commission – Inspection Report 2015

Countess Mountbatten House provides treatment and care to adults with life limiting conditions. The hospice also supports the families of the patients who use the service. The hospice is part of the University Hospital Southampton NHS Foundation Trust, and this was the first inspection of the service.

Summary of findings

We have all been very pleased with the findings from our first Care Quality Commission Inspection and would like to share the results with you. Below you will find a summary of the results whilst the links will take you to sections of the full report with additional detail.

Countess Mountbatten House is a 25 bed unit, providing specialist end of life care and support for patients and families. There were 22 patients receiving care at the time of the inspection.
The day care unit (the Hazel Centre) supports patients living in the community. There is a dedicated nursing and bereavement team working closely with the clinical nurse specialist, led by consultants at the hospice, and those in the community. Patients benefit and receive care and support from a dedicated multidisciplinary team, including counselling, physiotherapy and occupational therapy teams.
There was no registered manager, as the hospice is part of the trust and does not require a registered manager. A matron was in day to day charge of the hospice.

The hospice had a dedicated staff team with clear visions and values. Staff commented “we work as a team and all pull together”, in order to achieve best outcomes for the patients. Patients and their relatives described the care and treatment they were receiving as “excellent care”.
Staff we were told were “very caring” and patients said “they (the staff) can’t do enough for you”. Care and support was provided in a caring, compassionate manner, and the patients’ privacy and dignity were respected.

The five questions we ask about services and what we found:

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Read the full report here: CQC inspection

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