Is the service safe?

The following excerpts are taken from our Care Quality Commission Inspection Report 2015.

Patients and their relatives expressed a high degree of satisfaction about the care and support they received at the hospice. They said, “I feel safe here” and there was
“nothing to worry about”. Relatives told us they were “in good hands as all the staff know what they are doing”. They said there were enough staff around and “they make sure I
am safe”. A relative commented they felt “safe” to leave their relatives there.

There were enough staff with the skills and expertise to provide safe and consistent care and staffing levels were reviewed to ensure care was delivered safely. The team consisted of specialist palliative care nurses and doctors. We observed a ward handover meeting attended by the multidisciplinary team, and there was a holistic approach to care. Information shared and discussed between the team included family concerns, changes in patients’ conditions and plans of care. Staffing levels were reviewed daily, and information was shared with the clinical lead and consideration given to the acuity of patients.

There were three end of life care facilitators in the palliative care team, and the community nurse specialists provided seven day cover.

All areas of the unit were clean and in a good state of repair. Infection control procedures were understood by staff. Hand hygiene gels were available in different areas.

Read the full report here: CQC inspection

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