Our Inpatient Unit

Santander Consumer

Our Inpatient Unit

Specialist care is delivered in a calm and relaxing environment on our 27-bed inpatient unit. There are five four-bedded bays and seven individual side rooms, which are allocated based on clinical need. There are a number of reasons why admission to the unit may be required, including rehabilitation, control of symptoms such as pain and nausea, and care at the very end of life.

Our facilities and services
All patient areas have easy access to our attractive gardens and patio areas. We have a bright and welcoming day area and tea bar for patients and their families to enjoy, plus a children’s corner. There is a relatives’ room with full washroom facilities for visitors to stay overnight.

Ward routine
We offer a very flexible daily ward routine depending on your personal needs. We serve a full range of meals and cater for all dietary requirements, and at mealtimes you may be assisted by one of our volunteers if you need help to eat. During your stay you will benefit from the support of Countess Mountbatten Hospice Charity, who provide a daily newspaper if requested and offer liquid refreshments including an alcoholic beverage if appropriate, prior to lunch and dinner. Our friendly volunteers also provide assistance and a welcoming smile at the reception desk and tea bar for as much of the day as possible.

The team
On admission you will see one of our medical team who will carry out a detailed assessment, and will be seen by other members of the team regularly.
You will have a named consultant for the duration of your stay, and there is a formal consultant ward visit once a week. With your consent, it’s possible for your relatives to arrange an appointment to meet with your doctors.

The inpatient unit is managed by a senior sister and ward sisters who work closely with the consultant team. We aim to ensure the presence of a ward sister seven days a week. Other staff who work on the unit include members of the medical and nursing team, physiotherapists, occupational therapists, ward receptionists and ward clerks, housekeepers, social workers, chaplains, complementary therapists and volunteers. The clinical teams meet regularly to discuss all aspects of your care. If you or your family have any questions or concerns during your stay, please ask a member of staff who will be very happy to advise you.

Visiting
Your family and friends are welcome to visit every day between the hours of 2 and 8pm. However, your nearest relatives are very welcome to visit outside of these hours so please do not hesitate to discuss this with a member of the team on the ward. We encourage a rest hour for patients between 1 and 2pm each day.

Getting in touch
Your family can call to speak to you on our cordless telephone on: 023 8047 1919.
If there is a general enquiry, please contact the inpatient unit on: 023 8047 5528 or 023 8047 5268.

The unit has free Wi-Fi access.

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